Brokering practices are still rampant in a number of public service agencies, according to the recent findings of the Ombudsman of the Republic of Indonesia in Bali, the institution for complaints about public services. Last year, the Bali ombudsman silently monitored eight public service agencies in Denpasar. They were the Denpasar Police, the immigration office, the Samsat office issuing vehicle documents, the land agency, Wangaya hospital, the Denpasar penitentiary, the licensing agency, and the population and civil registry agency.
“In general, the standard of service is quite good. But there are still indications of brokering by internal officials,” said Ni Made Sri Widhiyanti, an official with the Bali Ombudsman. Despite the presence of anti-brokering announcements outside the agencies’ buildings, the brokers apparently have only moved from practicing outside the offices into the buildings. “It is indicated that the brokering is practiced by the insiders,” said Sri, who is also the former director of the Bali chapter of the Association of Indonesian Legal Aid.
At the public service unit of the first-class immigration office in Denpasar, Sri cited that she met with a visitor who used the service of a broker to obtain a passport. The visitor paid Rp 600,000 (US$61.82) to have the passport done in one day. Passports usually take four days to complete with an official fee of Rp 200,000. Even the parking lot attendant approached visitors who appeared to be looking for brokering services, said Sri. Sri said that the immigration office had pledged to eradicate brokering practices.
The main services at the immigration office include issuing passports, visa renewal and stay permits for foreigners. Meanwhile, at the Samsat office in Denpasar, where people pay vehicle taxes, as well as renew their vehicles’ license plate and documents, brokering practices continued to be evident. Vehicle tax is the largest source of regional revenue for Bali. “At one aisle near the side door, we found rows of desks and chairs especially made available for the brokers and service bureaus [biro jasa],” said Sri.
Entering the office, many people without official uniforms appeared to be hanging around in the parking lot. Sri suspected that these people were brokers and personnel from the service bureaus. Sri said that these people easily came and went via the back door of the Samsat office. Although the waiting room was equipped with air-conditioners and was quite comfy, Sri discovered that some of the officers wearing official uniforms also received orders from their clients outside the office hall.
source : bali daily